Military Customer Support Engineer
Gloucestershire, England
c.£40000
A world leader in complete, advanced technology propeller systems, our client`s all composite bladed, electronically controlled propeller systems have been selected for over 80% of the major turboprop aircraft in the last 10 years and they are working with internationally renowned aircraft manufacturers on many key programmes. This is a 12 month contract to cover maternity leave. The role of Military Customer Support Engineer demonstrates management of the military Aftermarket programs. In this role you will utilize your experience or expertise to solve problems, execute objectives for self and the team, and have the ability to effect short-term and some long-term business goals.
To interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and client objectives are met. Establish, implement and monitor the Order-Thru-Remittance (OTR) process for assigned customers, cover all disciplines within the OTR process, including financial, contractual and legal relations with the customer, assume overall responsibility for customer satisfaction, serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement, respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments and alteration notification, clearly define and communicate problems as perceived by the customer and maintain complete and current knowledge of the product / OTR status including future use and needs of the customer.
You must have a degree or relevant experience together with good customer service experience with proven leadership qualities, proven analytical ability, strong oral and written communication skills, strong interpersonal and leadership skills -experience in generating and negotiating Aftermarket support agreements, managing sales against business targets and coordinating sales and budges forecasts. It is also desirable that you have experience of managing a team in a high change environment and also experience of working in a matrix organisation, with interaction between Operations, Engineering, and Finance.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
