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Customer Programme Leader
Cheltenham/Gloucester
Role Summary/Purpose : The Customer Program Leader develops practical and innovative ways to identify and meet goals. In this role you will be responsible for work that is less defined in scope, utilize your understanding and experience to execute business objectives, and effect short-term and some long-term business goals. This position is located in the business unit based at Gloucester.
Essential Responsibilities :
-Responsible for the profitability and customer satisfaction for assigned contracts
-Provide leadership for small program team
-Support Sales organization for new contracts and proposals for assigned customers
-Drive interaction and performance across broader matrix team to deliver operation and business metrics, to include Engineering, Operations, Sourcing, Quality
-Assure timely resolution of customer issues and customer satisfaction for assigned contracts
-Function as liaison between internal organizations and customers for assigned contracts
-Provide coordination with other Customer organizations through the Customer Team process
-Focus on high-risk areas, deliver performance and ensure adequate mitigation plans are in place
-Responsible for contract flow down with Sales Director and the development of procedure manuals related to the contract
-Develop and implement business plans to achieve contract profitability and work scoping
-Participate in business and contractual discussions with customer
-Ensure cash collection on customer programs in a timely manner
-Establish productivity goals by contract or product-
-Organize and support program and technical reviews with customer
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
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